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Your supporters' portal

Add or edit your business listing

Put your business in the member directory, update the details, add a logo or photo and choose whether your listing shows.

Who can do this: Members with an active membership, signed in to the organization's supporter portal with their own email address. It only shows when the organization has turned on its member directory.

Quick steps: Portal › sign in › "Profile" › "Add your listing" › fill in › check "Published" › "Save listing". To change it later: "Edit listing" › "Save listing".

Before you start

  • You need access to the email inbox the organization has for you. The portal signs you in with a code sent there. See Sign in to the supporter portal.
  • Your membership must be active. If it has lapsed, the listing section doesn't show until you renew. See Renew online.
  • Have ready: your business name, a short description, and your logo as a PNG, JPEG or WebP picture up to 2 MB.
  • The member directory is a public web page listing members' businesses. Anyone with the link can see it.
  • Your listing is your business's entry in it.

Add your business

Page: /portal/<orgSlug>

  1. Sign in to the portal.
  2. Near the top of the page are three tabs: "Home", "Payments" and "Profile". Click "Profile".
  3. Scroll down to the box that starts "Add your business to the" followed by the directory's name.
  4. Click "Add your listing". A form opens called "Add your business".
  5. In "Business name", check or type your business's name. It may already be filled in from your record.
  6. Under "Categories", choose the category your business belongs in. The line under it says how many you can choose.
  7. In "Tagline", type one short line about your business. This shows in the directory list.
  8. Fill in any of the other boxes you want to show: "Contact name", "Contact title", "Description", "Website", "Public phone", your address, social media links and "Year founded".
  9. In "Email for directory messages", type where visitors' messages should go. It is never shown publicly.
  10. Near the bottom, check "Published" if you want the listing to show now. Leave it unchecked to save it hidden.

Important: if "Published" is checked, your listing appears on the public directory as soon as you save. Anyone with the link can see what you typed, except the message email.

  1. At the bottom, click "Save listing".
  2. You'll see "Your business listing has been saved." That means it worked. The box now reads "Your business listing".

The logo and headshot can only be added after the first save (see "Add a logo or headshot").

If it didn't work:

  • "Please enter a display name for your listing." means fill in "Business name".
  • "Please enter a valid phone number." means check "Public phone".
  • "Please enter a year founded between 1600 and" this year means check "Year founded".

Edit your listing

Page: /portal/<orgSlug>

  1. On the "Profile" tab, find "Your business listing".
  2. Click "Edit listing". The form opens called "Edit your business listing".
  3. Change what you need.
  4. Click "Save listing".
  5. You'll see "Your business listing has been saved." That means it worked.

To leave without saving, click "Cancel" beside "Save listing".

Add a logo or headshot

The logo is your business's logo. The headshot is a photo of you. It only shows on the public page when "Contact name" is filled in.

  1. On the "Profile" tab, click "Edit listing".
  2. At the top of the form, under "Logo", click "Upload logo". For a photo of you, under "Headshot", click "Upload headshot".
  3. Choose a PNG, JPEG or WebP picture up to 2 MB from your computer or phone.
  4. You'll see "Your logo has been uploaded." (or "Your headshot has been uploaded."). That means it worked. The picture shows next to the button.

If you see "Your logo must be a PNG, JPEG, or WebP image." or "Your logo must be 2 MB or smaller.", choose a different picture.

Show or hide your listing

  1. On the "Profile" tab, click "Edit listing".
  2. Near the bottom, check "Published" to show the listing. Uncheck it to hide it. The line under it says which it will be.
  3. Click "Save listing". Nothing changes until you do.
  4. "Your business listing" now shows "Published" or "Hidden".

To see how it looks, click "View in directory". The public directory opens in a new tab.

Special cases

  • No listing section on your Profile tab: the organization hasn't turned on its directory, or your membership isn't active. Contact the organization.
  • Your membership lapses: your listing is hidden from the public directory after the organization's grace period, and the section disappears from your portal. It comes back when you renew. Your details are kept.
  • Featured listings at the top of the directory are chosen by the organization.

Buttons to avoid

  • "Your businesses", lower on the same tab, is a separate list of businesses you own or work for. "Add a business" there doesn't create a directory listing.

If you make a mistake

  • Published something by mistake: click "Edit listing", uncheck "Published" and click "Save listing".
  • Want the listing removed for good: you can't delete it in the portal. Hide it, and ask the organization to delete it.