Skip to main content
← Back to all guides
Your supporters' portal

Update your profile and choose which emails and mail you get

Keep your contact details up to date and choose which emails and letters you get, including how to unsubscribe or sign up again.

Who can do this: The supporter, in the organization's supporter portal, signed in with their own email address. A supporter is anyone in the organization's records who has given, joined or registered. Unsubscribing from an email link needs no sign-in.

Quick steps: Portal › sign in with your email code › "Profile" › change your details › "Save profile". Choices: "Profile" › "Email and mail" › turn each switch on or off. From an email: "Unsubscribe" at the bottom › "Unsubscribe".

Before you start

  • You need access to the email inbox the organization has for you. The portal signs you in with a code sent there.
  • The portal is the organization's supporter page. The link is in the organization's emails, or on its website. See Sign in to the supporter portal.
  • Phone numbers must be in international form: a plus sign, the country code, then the number with no spaces, for example +15551234567.

Sign in to the portal

Page: /portal/<orgSlug>

  1. Open the portal link. A link from an email opens with your email address already filled in.
  2. In "Email address", check or type your email address.
  3. Click "Email me a code".
  4. You'll see "Check your email". Open the email from the organization and find the 6-digit code.
  5. Type the code in "Verification code", then click "Verify".
  6. You'll see "Email verified successfully", and the portal opens on "Home".

If it didn't work:

  • "Invalid verification code. Please check and try again." means a typo. Type the code again.
  • "Invalid or expired code. Please request a new one." means click "Resend" and use the new code.

Update your details

  1. Near the top of the portal, find the row of tabs: "Home", "Payments" and "Profile".
  2. Click "Profile".
  3. The page is headed "Your details".
  4. Under "Contact information", click in any box you want to change, for example "Phone" or "Street address", and type the new value.
  5. Further down are "Demographics", "Employment" and "Additional information". Each is optional. Fill in only what you want to share.
  6. If the organization keeps extra details about you, they appear under "Other details". Some you can change; others are shown for reading only.
  7. Scroll to the bottom of your details and click "Save profile".
  8. You'll see "Profile updated successfully". That means it worked.

If it didn't work:

  • "Nothing was saved. Check the fields marked above." means one box has a problem. A message appears under that box. Fix it, then click "Save profile" again.
  • "Please enter your name." under "First name" or "Last name" means the box holds a placeholder such as "None". Type your real name.
  • "Failed to save your profile. Please try again." means nothing was saved. Click "Save profile" again.

You can't change your email address here. It is how you sign in. Contact the organization to change it.

Choose which emails and mail you get

Your choices save the moment you change a switch. You don't need "Save profile" for them.

  1. Click the "Profile" tab.
  2. Scroll down past "Save profile" to "Email and mail".
  3. Each line has a switch at its right. When a switch is on, you get that kind of email or mail. When it is off, you don't.
    • "Fundraising emails": requests for gifts and invitations to renew or give.
    • "Newsletters": news and updates by email.
    • "Postal mail": letters sent to your mailing address.
  4. Click a switch to change it.
  5. You'll see "You're subscribed." when you turn one on, or "You're unsubscribed." when you turn one off. That means it saved.

If you see "We couldn't save that. Please try again.", click the switch again.

Receipts and reminders about your own payments are always sent. These switches don't stop them.

Unsubscribe from an email's link

You don't need to sign in for this.

Page: /unsubscribe

  1. Open a fundraising or newsletter email from the organization.
  2. At the very bottom, click "Unsubscribe".
  3. A page opens headed "Unsubscribe". It asks whether to stop that kind of email from the organization.

Important: Clicking "Unsubscribe" stops that kind of email right away. You can undo it from this page only for a limited time.

  1. Click "Unsubscribe".
  2. You'll see "You're unsubscribed". That means it worked. You can close the window.

This stops only the kind of email the link came from. To stop other kinds, use "Email and mail" in the portal (see above).

If you see "This link isn't working", the link is incomplete or out of date. Use the link from a more recent email, or contact the organization.

If you see "Something went wrong. Please try again.", click "Unsubscribe" again.

Subscribe again

Right after unsubscribing by mistake:

Important: If the link was for newsletters, the next step may send you one email asking you to confirm.

  1. On the "You're unsubscribed" page, under "Unsubscribed by mistake?", click "Resubscribe".
  2. You'll see "You're subscribed again". That means it worked.

The "Resubscribe" button only shows for a limited time after you unsubscribed from an email link. If you see "This can't be undone from here anymore. Please contact [organization name] to be added back.", use the portal instead (below).

Any time, from the portal:

  1. Sign in to the portal and click the "Profile" tab.
  2. Under "Email and mail", turn the switch back on.
  3. You'll see "You're subscribed.". That means it worked.

If you make a mistake

  • Wrong details saved: change them again and click "Save profile".
  • Turned a switch off by mistake: turn it back on. It saves right away.
  • Unsubscribed from an email by mistake: see "Subscribe again".