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Your supporters' portal

Pay your dues automatically

Have your card charged at the start of each dues period, turn automatic payment off anytime and replace or remove the card you saved.

Who can do this: Members on a dues level, signed in to the organization's supporter portal with their own email address. Organization staff can't change this for you from the portal.

Quick steps: Portal › sign in › "Home" › "Pay automatically" › "Yes — charge my card at the start of each period until I stop" › "Save" › enter your card › "Save card". To change it later: "Manage payment".

Before you start

  • You need access to the email inbox the organization has for you. The portal signs you in with a code sent there. See Sign in to the supporter portal.
  • Have your card ready if you haven't saved one yet.
  • A period is one stretch of time that dues are owed for.
  • Dues are what you owe your organization for each period, for example each year or each quarter.

Find your dues card

Page: /portal/<orgSlug>

  1. Sign in to the portal. It opens on the "Home" tab.
  2. Your member card shows your level, "You owe" (if anything is owed), "Paid through", and your card on file.
  3. Under the card, one sentence says what happens next, for example "Automatic payment is off." and what your next dues are.
  4. Below that are the buttons. "Pay automatically" shows while automatic payment is off. "Manage payment" shows once it is on.

Turn automatic payment on

Page: /portal/<orgSlug>

  1. On "Home", below your member card, click "Pay automatically". A screen opens called "Manage payment".
  2. Under "Pay automatically", choose "Yes — charge my card at the start of each period until I stop".
  3. Read the lines that appear under your choice. If a period is due now, one says the amount due now will be charged to your card within a day.

Important: after you save, your card is charged at the start of every dues period without asking again. If dues are owed now, that amount is charged within a day.

  1. Click "Save".
  2. If you have no card saved, a box opens called "Your card for dues". Enter your card details and click "Save card".
  3. A green check mark appears beside a sentence that includes "Automatic payment is on." and says which card will be charged, how much and when. That means it worked.

If you see "We couldn't add that card. Please try again." or a message about the card details, check them and try again.

Turn automatic payment off

  1. On "Home", below your member card, click "Manage payment".
  2. Under "Pay automatically", choose "No — I'll pay each period myself".
  3. Click "Save".
  4. The sentence now starts "Automatic payment is off." That means it worked. Your card stays saved, but nothing is charged to it automatically.

You then pay each period yourself. When something is owed, "Home" shows a button reading "Pay" followed by the amount.

Add or replace your card

  1. On "Home", click "Manage payment" (or "Pay automatically").
  2. Under "Card on file", click "Replace card" (or "Add a card" if none is saved).
  3. A box opens called "Your card for dues". Its first line says whether saving the card will charge it.
  4. Enter the card details and click "Save card".
  5. You'll see "Your card is on file with our payment processor." followed by what happens next. That means it worked. Replacing a card doesn't turn automatic payment on or off.

Remove your card

  1. On "Home", click "Manage payment".
  2. At the bottom of the screen, click "Remove card".
  3. A box opens asking "Remove your card?". It says what removing it will do.

Important: if automatic payment is on, removing the card turns it off. Your dues won't be charged to it again.

  1. Click "Remove card". Or click "Keep my card" to leave it.
  2. You'll see a sentence starting "Your card has been removed". That means it worked.

Go back

At the top left of the "Manage payment" screen, click "Home".

Special cases

  • No "Pay automatically" or "Manage payment" button: your dues may be paid for you, for example as part of someone else's household membership, or set up in a way the portal can't change. Contact the organization.
  • A sentence instead of the choices: the "Manage payment" screen shows the organization's reason when it can't be changed here.
  • "We couldn't load your payment details.": click "Try again".

If you make a mistake

  • Turned it on by mistake: choose "No — I'll pay each period myself" and click "Save" right away. If dues were owed now, the charge may already be on its way. Contact the organization about a refund.
  • Saved the wrong card: use "Replace card" to put the right one on.